Customer Service in a Customer-Empowered World – Oct. 22nd Time: 1-4pm Sanford, NC


Customer Service – Your Next Customer Could Have 10,000 Followers
Taught by Social Media Marketing expert Martin Brossman and developed by Martin Brossman and Drew Becker

Customer ServiceYour future customers are making decision on where to buy from you from their smart phone and can post complaints on-line before they leave your location. This course shows you how to deal with this 24/7 world of customer service to gain more business as well as deal with problems on and off the web.

An un-satisfied customer use to tell 10 to 11 people: today with a smart-phone that same customer can complain to 100,000 from your location. This course trans you to successful handle in-person and web-based reputation issues. Designed for managers and business owner but anyone working in a business can benefit from it. Integrating customer service on and off the web. 

Will include:

  • How to get customers to rave about your business from their smart phone
  • How to get more real review of value on-line
  • How to deal with customer problems that build more trust
  • How to track your on-line reputation on-line and deal with problems
  • How to gain a true competitive advantage on the web and in persons that leads to more real business

“I guarantee that you will walk away with hundreds of dollars of useful information for no cost to you” 

> Join us for this one-time free class at Central Carolina Community College

> Monday October 22nd 1-4PM

> Dennis Wicker Civic Center – 1801 Nash Street, Sanford, NC

> Must register in advance by calling: (919) 774-6442 

Proven methods for generating repeat customers and preventing negative online reviews.

Learn more from this article written by Martin Brossman and Drew Becker:

Martin Brossman Martin Brossman is a leading authority on social media and online marketing. He is a business coach, consultant and a dynamic trainer known for his insight and humor. A member of the National Speakers Bureau, Martin is a popular speaker on social media topics.  He teaches at North Carolina community college Small Business Centers throughout the state.

Martin offers customized coaching and training solutions for individuals and groups integrating social media, social networking and reputation management strategies. An advocate for professional transparency, Martin is a catalyst for achieving powerful business results with integrity. An overview is featured on his website,  His recent books, Linking Into Sales and Social Media for Business, provide guidance and resources for accelerating professional networking and marketing; both are available at

Martin Brossman on Facebook at:


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